We primarily use high-quality hardwoods like teak, mahogany, nyatoh, and meranti, depending on the customer's preference and the product’s purpose. All our materials are carefully selected for durability and quality.
Yes! We specialize in custom designs. Whether it's a prayer altar, a unique piece of furniture, woodcrafts or a sacred structure, you can share your idea and we'll craft it to your exact specifications.
Absolutely. We can recreate or modify designs from reference images or your personal sketches to suit your space and requirements.
Production time depends on the size and complexity of the piece. Small items may take few days to 1–2 weeks, while larger custom pieces like altars or furniture sets may take 3–6 weeks. We’ll provide an estimated timeline upon order confirmation.
Yes, we offer delivery and installation services all over Malaysia. Charges may vary based on location and item size. For delicate or large items like altars and chariots, professional installation is highly recommended.
A 50% deposit is required upon order confirmation, with the balance due upon completion. For large or custom orders, a staged payment plan can be arranged.
Yes! Customers are welcome to visit our workshop by appointment. We also have sample items and previous work photos you can view in person or online.
Yes, we do! Whether it’s for temple festivals, religious events, weddings, or home renovations, we can handle large or multiple-piece orders.
Yes, we restore and repair traditional wooden items, especially antique prayer altars, furniture, and temple pieces, bringing them back to their original glory.
We recommend regular dusting with a soft cloth and using natural wood polish occasionally. Avoid direct sunlight and moisture. We also provide a care guide with each product.
Yes, we do accept urgent orders based on our current workload. An express fee may apply. Please contact us to check availability.
We take great care in packaging and handling, but if your item arrives damaged, we will either repair, replace, or refund depending on the situation. Please report damages within 24 hours of delivery with video of unboxing.
Yes, we offer warranty depending on the item for workmanship and structural issues. Warranty does not cover misuse, exposure to water, or physical damage.
Yes. We offer free basic consultations. For large projects (like full home interiors or temple structures), we can provide professional design mockups or site visits for a small fee.
Yes, we can prepare items for export. We use durable, secure packaging, and can help you coordinate with international couriers (overseas shipping currently not available).
Yes. We are skilled in traditional wood carving and can replicate heritage styles, temple architecture, and cultural detailing based on your preferences.
Custom-made items are non-refundable and non-exchangeable unless there is a manufacturing defect. We ensure thorough communication and approvals before crafting begins to avoid dissatisfaction.
Absolutely. We create custom desks, reception counters, shelves, and decorative wood panels for cafes, offices, boutiques, and temples.
Minor changes may be accepted within 1-3 days of confirmation, depending on production progress. Major changes may incur additional charges.
No minimum order! Whether you want a small or a large product, we’re happy to craft it with care and attention.
Yes, we provide regular updates through WhatsApp or email, including photos of your item during different stages of production.
Yes, we occasionally offer promotions during festive seasons like Deepavali, Thaipusam, or year-end sales. Follow us on social media to stay updated.